Frequently Asked Questions
Any question? you're in the right place to find the answer.
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⭐️ What is Modalova?Modalova is the biggest fashion search engine. We work hand in hand with the most renowned European sellers such as Sarenza, Galeries Lafayette ou La Redoute to provide you with the most trending and best fashion deals on the Internet.
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⭐️ How does it work?
Search: Find an item amongst 2 million products, 1000 brands and 150 sellers.
Compare: Using 400 research criteria (category,cut,styles,colour,events….), or via our high performance search bar.
Shop: from our 150+ selected partners for their quality and consistency. -
⭐️ Who manages shipping, exchanges and returns?We offer you products from partners stores. You'll be redirected and you'll shop directly from our partner's e-shop. The prices on our websites are the exact prices on our partner's websites. There's no extra charge when you use our websites. The price of your order is indicated when buying is finalized on our partner's website.
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⭐️ Why are there different prices for the same item?We offer you the products from selected partners stores so you'll be redirected you'll shop directly from our partner's e-shop.The prices on our websites are the exact prices on our partner's websites. There's no extra charge when you use our websites. The price of your order is indicated when buying is finalized on our partner's website.
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⭐️ Can I buy Items directly from Modalova ?No ! We are an independent platform working directly as affiliate marketers for partner shops. Modalova is not an e-shop so we do not sell products.
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⭐️ What should I do if there is a problem with my order?You must contact the shop with which you ordered. Modalova is not an online store and therefore does not have access to the details of your order. We rigorously select our commercial partners, as such, if you have ever encountered difficulties with one of our partners, please keep us informed by emailing us at the following address: [email protected]
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⭐️ We still haven't answered your questions?Contactez-nous à l’adresse suivante : [email protected]